Help & Support
Find answers to common questions and get the help you need
Need immediate help?
We're here to assist you
Safety First
When meeting someone from Whyspr in person:
- • Always meet in public places
- • Tell a friend or family member where you're going
- • Keep your personal information private until you trust them
- • Trust your instincts - if something feels wrong, leave
- • Never share financial information or send money
Frequently Asked Questions
Troubleshooting Common Issues
Location Not Working
- 1. Check location permissions in device settings
- 2. Enable "Precise Location" or "High Accuracy"
- 3. Restart the app
- 4. Ensure you're not using a VPN
Messages Not Sending
- 1. Check your internet connection
- 2. Verify you're matched with the user
- 3. Ensure you haven't been blocked
- 4. Try closing and reopening the app
Photo Upload Failed
- 1. Grant photo library access in settings
- 2. Check file size (max 10MB per photo)
- 3. Ensure photo format is supported (JPG, PNG)
- 4. Check your internet connection
Can't Log In
- 1. Verify your email and password are correct
- 2. Use "Forgot Password" to reset if needed
- 3. Try signing in with Google if available
- 4. Contact support if account is suspended
Account Management
Delete Your Account
If you wish to permanently delete your account and all associated data:
Go to Account Deletion Page →Privacy Settings
Learn about how we protect your data and what information we collect:
Read Privacy Policy →Terms of Service
Review our terms, community guidelines, and user responsibilities:
Read Terms of Service →Still Need Help?
Can't find the answer you're looking for? Our support team is ready to help you with any questions or concerns.
Email Support:
support@whyspr.appResponse Time:
We typically respond within 24-48 hours
Emergency Issues:
For urgent safety concerns, email with "URGENT" in the subject line